Patient Relationship Executive / Receptionist

Skipper Eye-Q Super Speciality Eye Hospital is an international eye hospital chain with a presence of 30 in India and 4 in Nigeria, handling all types of eye surgeries such as cataract, retina, glaucoma, presbyopia, cornea, squint, refractive error, and other vision problems, and having treated 10+ million patients. Our patients get the same treatment in Nigeria as in the US, UK, and India. We are 19 years in eye care and HMO-empaneled hospitals.

We are recruiting to fill the position below:

Job Title: Patient Relationship Executive / Receptionist

Location: Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Patient Greeting & Registration: Welcoming patients and updating demographic information.
• Scheduling: Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Check-in/Check-out: Verifying insurance, obtaining authorizations, processing payments, and scheduling follow-up appointments.
• Service Coordination: Coordinating with doctors, nurses, and other departments to ensure smooth patient flow, timely investigations, and efficient discharge processes.
• Medical Records Management: Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Patient Care: Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks: Managing faxes and emails and ensuring the lobby is clean.

Key Requirements

• Experience: Previous experience in a medical office or customer service setting is preferred (typically 1-2 years).

Skills:

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Basic knowledge of medical terminology.
• Attributes: Empathy, professionalism, attention to detail, and a team-player mentality.

Application Closing Date
31st July, 2026.