Partner – Client Success Strategic and Global

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:

Job Title: Partner – Client Success Strategic and Global

Job ID: 7227
Location: Ikoyi, Lagos
Reports To: Manager – Client Success Strategic and Global Clients
Division: Enterprise Business
Description

Work with product, UAT and support teams to validate new products, new systems and upgrades
Generate relevant reports as required by the business
Ensure Quality Assurance and prompt invoice delivery
Ensure resolution of ALL service provisioning and sales support PPPs items
Ensure less than 5% customer churn on managed accounts
Constant analysis of Managed customer database for Revenue and Debt management
Ensure 98% collection of ALL invoices as at when due
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for Enterprise customers
Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation
Liaise with support teams (within and outside Enterprise Business)  in order to resolve any customer identified issue
Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
Achieve at least 80% score in ES Customer Satisfaction internal surveys
Requirements
Education:

First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred)
Service Management certification (added advantage)
Fluent in English
Experience:
3-7 years’ experience in an area of specialization; with experience working with others which includes:

Experience working in a medium organization
Experience in the telecommunications industry in a similar role
Experience in a customer service environment in the telecommunications industry.
Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools
Membership of Professional Customer Service/Relations associations will be an added advantage
Application Closing Date
13th April, 2026; 10:55 PM.