Front Desk / Customer Service Officer

Elan Orris Real Estate Limited is an innovative real estate company in Lagos-Nigeria which launched it’s first project in July 2020 with the unique goal of reshaping Real Estate functionality in Africa with cutting-edge ideas which blend ancient concepts with modern intelligence to offer unavoidable solutions to smart investors.
We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer

Location: Lagos
Employment Type: Full-time
Key Responsibilities

Maintain up to date record of clients with outstanding payment for recovery purpose.
Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
Ensure terms and conditions of the receivables’ balances are communicated to the customers
Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises.
Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation.
Collaborate with appropriate units on issues of customer account reconciliation.
Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables.
Liaise with appropriate units to resolve customer issues for recovery purpose.
Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process.
Ensure clients get complimentary messages on each payment made.
Capture feedback from customer to drive continuous improvement in service delivery
Requirements

B.Sc / HND in any relevant discipline with 1-2 years experience.
Proven Experience in customer service / Tele-sales is an added advantage.
Confident, well-spoken, presentable and Professional
Energetic, positive, self-motivated, outgoing and customer centric
Prioritize and manage time efficiently with high level of integrity and work ethics
Work accurately under stress and pressure to meet timeline
Ability to work individually and as an active team member
Knowledge of customer service software application
Negotiation, excellent data entry and numeric skills
Exceptional customer interaction/relation and selling skills
Strong analytical and problem-solving skills
Strong organizational, administrative and communication skills (written & verbal).
Salary
N120,000 – N150,000 / Month.
Application Closing Date
2nd April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: Career@elanorris.com using the Job Title as the subject of the email.