Head of IT / IT Manager

Bakangizo Pharmacy and Stores is a proudly Nigerian, multi-service retail brand committed to meeting the everyday needs of our customers through quality products, excellent service, and community-focused operations. We operate a unique combination of businesses under one roof, making us a convenient and trusted destination for families and individuals alike.
We are recruiting to fill the position below:

Job Title: Head of IT / IT Manager

Location: Abuja (FCT)
Employment Type: Full-time
Department: Information Technology
Reports To: Managing Director / COO
Work Location: Head Office (with oversight of all 9 branches)
Role Purpose

The Head of IT / IT Manager is responsible for the full technology operations of the business across all branches, ensuring systems are reliable, secure, and aligned with business growth.
This is a hands-on leadership role, not a supervisory-only position.
The ideal candidate must be technically strong, capable of executing tasks directly, and leading by example while building and managing a high-performing IT team.
The role requires deep involvement in retail systems, infrastructure, and ERP (especially Odoo) to support sales, inventory, finance, and operational efficiency across all locations.
Key Responsibilities
IT Operations & Infrastructure (All Branches):

Ensure 100% uptime of all critical systems across the 9 branches (POS, network, internet, CCTV, servers).
Manage and maintain:POS systems
Network infrastructure (routers, switches, firewalls)
Internet connectivity and redundancy
CCTV and security systems
Provide rapid response troubleshooting for system failures.
Implement standard IT structures across all branches.
ERP Management (Odoo – Critical Role):

Lead the implementation, customization, and optimization of Odoo ERP.
Manage key modules:Inventory
Sales / POS
Accounting
HR (if applicable)
Troubleshoot system issues and coordinate upgrades.
Work with management to improve business processes using ERP automation.
Train staff on proper system usage.
Hands-On Technical Execution:

Personally handle critical technical tasks when required:System setup and deployment
Network configuration
Hardware installation and repairs
Software troubleshooting
Step in during emergencies — not just escalate.
Set the standard for technical competence within the team.
IT Team Leadership:

Recruit, train, and manage IT support staff across branches.
Assign responsibilities and monitor performance.
Establish clear SOPs, response times, and accountability structures.
Mentor team members to improve technical skills and professionalism.
Data & Systems Integrity:

Ensure accuracy and integrity of business data across all systems.
Implement data backup and disaster recovery systems.
Monitor system usage to prevent errors, fraud, or misuse.
Security & Risk Management:

Enforce IT security policies across all locations.
Protect systems from:Unauthorized access
Data breaches
Internal misuse
Manage user access levels and permissions.
Vendor & Technology Management:

Manage relationships with:Internet providers
Hardware vendors
Software providers
Ensure cost-effective procurement and maintenance.
Reporting & Strategy:

Provide regular IT performance reports to management.
Recommend improvements to:Reduce downtime
Improve efficiency
Scale operations
Align IT strategy with business growth plans.
Performance Expectations (KPIs)

System uptime across all branches.
Speed of issue resolution.
ERP (Odoo) performance and adoption.
Reduction in operational downtime.
Data accuracy and system integrity.
IT team performance and response time.
Required Qualifications & Experience

Bachelor’s Degree in IT, Computer Science, or related field.
Minimum 5+ years experience in IT operations (retail experience is a strong advantage).
Proven experience managing multi-location IT systems.
Strong hands-on technical ability (non-negotiable).
Core Technical Requirements:

Strong knowledge of:Networking (LAN/WAN, routers, firewalls).
POS systems (retail environment).
Hardware troubleshooting.
Windows systems and basic server management.
Experience with CCTV systems and monitoring setups.
Database and system integration knowledge is an advantage.
Odoo ERP Knowledge (Highly Preferred):

Experience implementing or managing Odoo is a major advantage.
Ability to troubleshoot, customize, or coordinate Odoo improvements.
Ideal Candidate Profile

Comes from a retail or multi-branch environment.
Has personally handled IT problems, not just supervised.
Comfortable moving between technical work and leadership.
Can build systems from scratch and scale them.
Understands business, not just IT.
Key Competencies:

Hands-on technical capability (must be able to do, not just direct).
Strong problem-solving skills under pressure.
Leadership and team management.
High level of accountability and ownership.
Fast response and execution mindset.
Attention to detail and system accuracy.
Compensation & Growth

Competitive salary based on experience.
Performance-based incentives tied to system efficiency and business impact.
Application Closing Date
31st May, 2026.