Digital Storefront Manager

Amani Advisory Limited is committed to assisting organizations in achieving success by maximizing their most valuable resource – their employees. We offer complete HR solutions to businesses of all sizes and in various industries. Thanks to a team of seasoned HR professionals, we approach every project with expertise, innovation, and a client-centric mindset.
We are recruiting to fill the position below:

Job Title: Digital Storefront Manager

Location: Lagos
Employment Type: Full Time (Remote)
Department: Brand and Digital Operations
Reports To: Management
Works Closely With: Web Manager, Production Team, Customer Experience Team, Inventory/Store Team
Role Purpose

The Digital Storefront Manager is responsible for managing our client’s online storefront and ensuring that the digital customer journey is smooth, accurate, responsive, and aligned with brand standards.
This role oversees website updates, stock uploads, email marketing, website order follow-up, and client communication related to online orders.
The Digital Storefront Manager serves as a key operational link between the website, the customer, and the internal fulfillment process, ensuring the digital storefront is visually polished, commercially effective, properly maintained, and supported by timely communication and follow-through.
Core Responsibilities
Website Management:

Manage the daily operation of the website
Ensure all product listings are accurate, current, and properly presented
Update product names, descriptions, pricing, sizing details, and images
Upload new stock and promptly update or remove sold-out items
Monitor and resolve website errors (broken links, incorrect pricing, stock inconsistencies)
Maintain a clean, functional, and visually aligned website
Email Marketing:

Plan and execute weekly email marketing campaigns
Develop content for launches, restocks, promotions, and customer updates
Ensure all communication aligns with brand voice and identity
Support customer retention and conversion strategies
Analyze campaign performance and optimize future campaigns
Order Management & Client Communication:

Monitor website orders from confirmation to fulfillment
Respond to all customer inquiries promptly and professionally
Provide regular updates to customers via email or messaging
Track all orders and ensure no delays or missed follow-ups
Maintain a high standard of customer communication
Internal Coordination:

Liaise with the production team on all website orders
Track timelines and escalate delays when necessary
Collaborate with the Web Manager to improve website performance
Coordinate across teams to ensure smooth operations
Requirements

2–4 years experience in digital operations, e-commerce management, or a similar role (fashion/retail industry preferred)
Strong understanding of website management and e-commerce platforms (e.g., Shopify, WooCommerce, or similar)
Experience in email marketing tools (e.g., Mailchimp, Klaviyo, or similar platforms)
Excellent written and verbal communication skills with strong attention to detail
Strong organizational and multitasking abilities with the capacity to manage multiple workflows simultaneously
High level of responsiveness and accountability, especially in handling customer communication
Ability to analyze data, track performance, and implement improvements
Strong problem-solving skills and ability to escalate issues appropriately
Ability to work independently in a remote environment while maintaining productivity and communication
Proficiency in basic digital tools (Google Workspace, spreadsheets, reporting tools, etc.)
Strong sense of brand alignment, presentation, and customer experience
Experience in fashion, retail, or lifestyle brands is a strong advantage
Salary
N300,000 monthly.
Application Closing Date
30th April, 2026.